We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

1. Return Eligibility & Hygiene Standards Due to the sanitary nature of press-on nails, we enforce strict hygiene standards. To be eligible for a return, your item must be in the exact same condition that you received it: 

• Unworn, unused, and completely unaltered. 

• Still attached to the original backing/display card. 

• In its original, unopened packaging with all accessories (glue, tabs, files, cuticles sticks) unused. 

• You must provide the receipt or proof of purchase. 

2. Non-Returnable Items For health and safety reasons, we cannot accept returns or exchanges on the following items: 

• Press-on nails that have been removed from the original packaging, tried on, or glued/applied. 

• Items purchased during a clearance sale or using a final-sale discount code. 

• Gift cards. 

3. Damages and Order Issues Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right. You must contact us within 48 hours of delivery with photographic evidence of the damaged product and packaging. 

4. Sizing Issues We strongly encourage all customers to use our sizing guide and Smart Sizer tool before purchasing. Because our nails are prepared based on the size options selected at checkout, we do not offer refunds or free replacements for items ordered in the incorrect size by the customer. 

5. How to Initiate a Return To start a return, you must contact us at (…). 

• If your return is accepted, we will send you instructions on how and where to send your package. 

• Items sent back to us without first requesting a return will not be accepted. 

• Please note: Customers are responsible for paying all return shipping costs unless the return is a result of our error (e.g., incorrect or defective item). 

6. Refunds Process We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 

• If approved, you’ll be automatically refunded on your original payment method within (…) business days. 

• Please remember it can take some time for your bank or credit card company to process and post the refund. 

• Original shipping fees are non-refundable. 

7. Payment Disputes and Chargebacks If you have any concerns about your order, please contact us at (…) before initiating a payment dispute. We’re committed to resolving issues quickly and directly. 

“在 WooCommerce 的 Checkout 页面，请在‘Place Order’按钮的正上方，添加一段灰色的提示小字（不需要 Checkbox）。字号要比正文稍微小一点。文案如下：By clicking ‘Place Order’, you confirm you have read and agree to our Return & Refund Policy, including our hygiene-based return restrictions for press-on nails. ”