Shipping Policy

Thank you for shopping with 【REPLACE — Your Company Legal Name】. Please review our Shipping Policy carefully before placing an order. By placing an order, you agree to the terms outlined below, which operate in conjunction with our Terms of Service and Return & Refund Policy. 

  1. Order Processing Time 
  • All orders require a processing time of 2-4 business days (excluding weekends and public holidays) before they are shipped. 
  • Processing time is separate from shipping time. Please note that high-volume periods or orders flagged by our fraud prevention system may experience extended processing times for verification. 
  • You will receive a shipment confirmation email containing your tracking number once your order has been dispatched. 
  1. Shipping Rates & Carrier Selection Shipping charges for your order will be calculated and displayed at checkout. 
  • Carrier Rights: We reserve the right to select the most appropriate shipping carrier (e.g., USPS, DHL, FedEx, or local postal services) for your order based on the destination and shipping method selected. 
  • Estimated Delivery: 
  • Standard Shipping: Estimated 8-15 business days. 
  • Express Shipping (if applicable): Estimated 5-10 business days. 
  • Disclaimer: These are estimated delivery times provided by our carrier partners. We are not responsible for shipping delays caused by weather conditions, customs clearance, or carrier operational issues. 
  1. Delivery Fulfillment, Risk of Loss, and Lost in Transit We clearly distinguish between packages that are lost in transit and those marked as successfully delivered. 
  • Lost in Transit: If your package is lost during transit (i.e., tracking has not updated for over 30 business days and has not been marked as “Delivered”), please contact us immediately. We will initiate a formal investigation with the carrier. If the carrier confirms the loss, we will issue a replacement or a full refund at our discretion. 
  • Delivered Packages & Dispute Resolution: Once a package is officially marked as “Delivered” by the courier’s tracking system to the address provided at checkout, our fulfillment obligation is complete, and the risk of loss transfers to the customer. We are not responsible for packages that are stolen or misplaced after confirmed delivery. 
  • Payment Disputes: In the event of a payment dispute or chargeback filed for a “Delivered” package under the claim of non-receipt, our policy is to submit the official tracking confirmation, shipping logs, and our Dispute Resolution terms (see Terms of Service) as evidence of delivery in our response to the payment gateway or card issuer. 
  1. Incorrect Addresses, Reshipment, and Restocking Fees Customers are strictly responsible for ensuring that the shipping address entered at checkout is complete and accurate (including apartment numbers, zip codes, etc.). 
  • Reshipment & Fees: If an order is returned to us by the carrier due to an incorrect, incomplete, or invalid address provided by the customer, or failure to claim the package, you will be responsible for a reshipment fee. 
  • Restocking Fee: If you choose not to have the package reshipped and request a refund instead, the original shipping costs and a transparent 15% restocking fee will be deducted from your total refund amount. By completing your purchase at checkout, you explicitly acknowledge and agree to these potential fees. 
  1. International Customs, Restrictions, and Taxes 
  • International Restrictions: We currently ship to Worldwide. We reserve the right to cancel and refund orders shipping to restricted zones or areas where our carriers cannot guarantee reliable delivery. 
  • Duties & Taxes: 【REPLACE — Your Company Legal Name】 is not responsible for any customs duties, import taxes, or fees applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer. Packages refused due to unpaid customs fees will be treated as unauthorized returns and are subject to the restocking fees mentioned in Section 4. 
  1. Contact Us For any questions regarding shipping, please contact our support team at 【REPLACE — Support Email】.